Privacy Policy
Your privacy matters to us at GoldenBridgeHub
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather details you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is handled securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a customized service that aligns with your corporate needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device details, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the overall website experience. This helps us understand which corporate floral services deliver the most value to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
GoldenBridgeHub respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to shield it. This encompasses secure storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
We store personal data in secure systems that enforce access controls and are continuously monitored for security.
Encryption
We encrypt sensitive data transfers to safeguard information as it moves between your browser and our services.
Limited Access
Only staff with a legitimate need to handle the data for service delivery have access.
Although we implement robust security measures, no online transmission can be guaranteed completely secure. We continually update our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on law, you may access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details provided at the policy's end. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods differ by data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order records: approximately four years after the last service interaction
- Payment transaction records: about seven years for tax and accounting requirements
- Website analytics data: around two years for service improvement
- Marketing communication preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and to learn how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie options using your browser settings. Note that turning off some cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third‑party sites or services. This privacy policy covers only GoldenBridgeHub and this site. We are not accountable for the privacy practices of external sites.
We encourage you to review the privacy policies of any third‑party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal requirements. When major changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
GoldenBridgeHub Privacy Team
22 Flower Lane, Chelsea, London
London, United Kingdom SW3 5NE
Email: [email protected]
Phone: +44 20 7946 0999
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.